We hope this letter finds you and your family in good health. Our community has been through a lot over the last few months. While many things have changed, one thing has remained the same: our commitment to your safety.
With the City of Los Angeles Safer at Home order expected to expire on May 15, 2020, we are planning to re-open the office on May 18, 2020. Please call our office and leave us a message requesting an appointment. Someone will call you back as soon as possible. If you need to be seen before May 18, for an urgent problem, our office is open at a limited capacity; please call the office to make an appointment.
Infection control has always been a top priority for our practice, and you may have seen this during your visits to our office. Going forward our office will continue following the infection control guidelines and recommendations made by the American Dental Association (ADA), California Dental Association (CDC), the U.S. Centers for Disease Control and Prevention (CDC), and the Occupational Safety and Health Administration (OSHA). We do this for your protection and to make sure that our infection control procedures are current and adhere to each agency’s recommendations. These new stricter guidelines go even further than what we did in the past, to mitigate the risk of this novel virus. These measures will significantly increase our cost of patient care. The ADA has created a unique code (D1999) unspecified preventative procedure billable to patient and insurance.
To ensure the safety of our patients, our staff, and the doctors, we have instituted the following measures:
At the time of scheduling, we will screen patients for symptoms of Covid-19 such as fever, cough, and exposure to anyone with a Covid-19 infection.
You will be asked those same questions again when you are in the office.
We plan to operate at reduced capacity to ensure adequate social distancing and time to disinfect the office between each patient.
This means we will have limited appointments available as we re-open the office in a safe and effective manner. We will be working diligently to reschedule all appointments in a timely fashion. At this time please consider all previously scheduled appointments canceled. Someone from the office will call you to reschedule.
All patients must arrive wearing a mask or cloth covering their nose and mouth.
Everyone in the dental office, including staff and patients (except during treatment) must wear a mask or cloth cover.
Patients will have their temperature taken upon arrival, and anyone with a 100.4 temperature or above cannot be seen.
We will ask you to use hand sanitizer before and after the appointment. Additionally, a pre-rinse will be given to patients before every procedure.
We will require that patients stand at least 6 feet apart during check-in / check-out and while in the waiting room.
We ask that all patients come to their appointments alone; only caretakers or a minor patient’s parent is permitted to accompany patients into our office.
We have installed Medical-grade HEPA purification systems in the office and plexiglass barriers have been placed in the front office for additional security measures.
If you have an urgent question or concern and do not wish to come into our office for any reason, Dr. Shahi will be able to do virtual consultations
Please contact us to schedule. We look forward to seeing you again and are happy to answer any questions you may have about the steps we take to keep you, our staff, and all our patients safe in our practice. To request an appointment, you can call the office at 310-473-3800 or click the Virtual Consultation button located along the bottom right-hand corner of this page.